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Product Support |
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We are devoted to offer you the best support in the industry. We judge much of our success on how well we have supported our clients.
We provide customers with a secure and confidential support space within our support community. All communication in that space is private by default, and only viewable by the customer and Newtech Infosol. This is available to clients with our current support contract.
Globally rapid growth, expanding product portfolios, multiple language support requirements and increased time-to-market are the major factors affecting the product support environment. In addition, product companies are facing price and margin pressures and consolidation. Leveraging a global delivery model, we provide packaged offering ranging from Order Management, Licensing, RMA / Warranty Support to provide end-to-end Pre- and Post- Sales Product Support services to help clients reduce total cost of operations, increase time-to-market and improve customer satisfaction across geographies
Our product support services are tightly integrated with Product Engineering Services giving customers an end-to-end solution covering wide ranging Storage products, Medical products, Enterprise Platform Software (ISVs) and consumer electronics.
We leverage well networked state-of-the-art infrastructure with high connectivity, well-defined processes and subject matter domain experts including IT storage professionals who are also language experts. Our integrated framework helps us re-engineer process upfront resulting in cost take-outs and enhanced quality of service.
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Our Global Vision |
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